Privacy Policy

Craftjump is dedicated to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines the types of information we collect, how and why we use it, the measures we take to safeguard it, and the choices you have regarding your data. It also explains how you can contact us for any questions or concerns.

Key Assurance: Craftjump  does not sell or rent any personal information to third parties.

1. Information We Collect

We collect personal information to improve our services and provide you with a personalized shopping experience. This includes:

Identity and Contact Information: Name, date of birth, phone number, email, billing and delivery addresses, purchase history, customer support interactions, and product preferences.

Transaction Information: Payment-related details such as the bank name, card type, or partial card number, depending on the payment method chosen.

Technical Data: Internet protocol (IP) address, browser type, operating system, language preferences, and device details.

Marketing Preferences: Your preferences for receiving promotional updates and communications.

Social Media Data: Public information from your social media profiles and interactions with our brand.

2. How We Collect Your Information

We gather information when you interact with us in various ways, such as:

  • Registering on our website or subscribing to our newsletter.
  • Making a purchase or participating in promotions and giveaways.
  • Filling out forms, such as surveys or product feedback.

The information you share may include your name, email, delivery preferences, purchase history, and content like reviews or photos.

3. How We Use Your Information

We use the information we collect to:

  • Personalize your shopping experience by tailoring recommendations and communications.
  • Process your orders and provide customer support.
  • Maintain records for service improvements and promotional updates.
  • Notify you about exclusive offers, discounts, and events.

Your information may also be used for other purposes, which will be communicated at the time of collection.

4. Cookies and Analytics

Craftjump uses cookies and analytics tools to improve your browsing experience.

Cookies: Small files that store information like your preferences, browsing history, and shopping cart items, allowing us to enhance your experience.

Google Analytics: Tracks website traffic, page views, and user behavior to optimize our platform.

Social Media Integration: Platforms like Facebook and Instagram allow you to share content and engage with our store.

You can manage cookie preferences in your browser settings. Disabling cookies may limit certain site features.

Opt-Out Option: You can opt out of Google Analytics tracking by using this plugin.

5. Communication Preferences

We offer the following communication options:

Text Alerts: Updates on products, promotions, and events, sent approximately four times per month.

Email Newsletters: Campaign highlights, offers, and exclusive discounts, sent twice weekly.

These services are free, and you can unsubscribe at any time by emailing [email protected].

6. Data Sharing

While we do not sell or rent your data, we may share it with trusted partners to:

  • Process transactions through payment providers, banks, and delivery services.
  • Work with marketing agencies and hosting platforms to enhance our services.
  • Comply with legal requirements, such as tax reporting or law enforcement requests.

7. How We Protect Your Data

We implement robust security measures to protect your personal information.

SSL Encryption: Ensures secure transactions and payment data protection.

Secure Servers: Stores personal data in a protected environment.

Automated Payment Processing: Payments are securely handled through PayPal, ensuring no sensitive financial details are stored by us.

Although no system can guarantee complete security, we continuously improve our safeguards to minimize risks.

8. Data Retention

We retain your information as long as necessary to provide our services or comply with legal obligations. Some data may be kept longer for fraud prevention or compliance with terms and conditions.

9. Your Rights and Consent

You have the right to:

  • Withdraw consent for data processing at any time.
  • Access, update, or delete your personal information, subject to legal requirements.
  • Request corrections to any inaccuracies in your data.

To exercise these rights, contact us at [email protected]. Note that withdrawing consent may affect your access to certain services.

10. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or comply with legal requirements. Updates will be posted on this page, and significant changes may be communicated via email.

We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Craftjump is committed to safeguarding your information and maintaining your trust. For any questions or concerns, contact us at [email protected]. Thank you for choosing Craftjump!